How can we help?
Chat Now
Ask an Expert
Most Common Questions
Order Status
How do I order my pet's prescription items?
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
Corporate Inquiries
Ask about our company at corporate@petbuck.com.
Vendor Requests and Questions
Whether you’re a new or existing vendor, it’s easy to connect with our friendly team members. Please submit your request using our one-stop Vendor Service Portal.
Press Inquiries
Let’s talk! Reach out to our Public Relations team at mediainquiries@petbuck.com.
Affiliate Program
Apply to join our affiliate program here. For questions email affiliates@petbuck.com.
Rescue Program
Help support pets in need as a rescue partner at rescue@petbuck.com./p>